Return Policy

We accept return requests within 30 days of delivery.

To request a return, please contact us at support@tabibito.love before sending your item back. Once your return is approved, we will provide return instructions and the appropriate return address.

Please do not send an item back without first requesting a return.

Change-of-mind returns

If you change your mind or decide the piece is not right for you, you may request a return within 30 days of delivery.

The item must be unused and in the same condition in which you received it. Please keep and reuse the original packaging and box whenever possible so the piece can be returned safely.

For change-of-mind returns, you are responsible for return shipping costs. Please use a trackable shipping service.

Tabibito absorbs the cost of the original outbound shipping.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If your item is damaged in transit, defective, or different from what you ordered, contact us within 30 days of delivery at support@tabibito.love. For shipping damage, please include clear photographs of the item and packaging so we can evaluate the issue and, when applicable, file a shipping insurance claim.

If Tabibito is responsible for the return, we will cover the return shipping cost and provide return instructions and a prepaid shipping label when appropriate.

When inventory allows, we may offer a replacement. If a replacement is not available, we will work with you on a refund or another reasonable solution.

Handmade variation

Tabibito sells objects made by hand. Natural variation between individual pieces is part of the craft and is not considered a defect.

Depending on the piece, this may include subtle differences in carving marks, lacquer color and tone, wood grain, surface character, and other details created by natural materials and handwork.

You may still request a return under our normal 30-day return policy if the piece is not right for you. 

Refunds

Once we receive and inspect your returned item, we will let you know that the return has been processed.

Approved refunds will be issued to your original payment method. Your bank or credit card provider may require additional time to post the refund to your account.

Questions

For return questions, please contact us at support@tabibito.love.